Terms and Conditions

Effective Date: February 9, 2026
Last Updated: February 9, 2026

Agreement to Terms: By accessing or using Lake Martin Delivery’s services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

1. Acceptance of Terms

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you and Lake Martin Delivery (“Company,” “we,” “us,” or “our”) regarding your use of our grocery delivery and concierge services, website, and mobile applications (collectively, the “Services”).

By creating an account, placing an order, or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Refund Policy.

2. Service Description

2.1 Overview

Lake Martin Delivery provides grocery and retail delivery services to the Lake Martin, Alabama region. Our services include:

Subscription-based grocery delivery with multiple plan tiers
Same-day delivery options
In-store pricing with no markups on products
White-glove concierge delivery service
Property management services for vacation rentals
Guest ordering services

2.2 Service Area

Our services are currently available in the Lake Martin area, including but not limited to:

StillWaters
Dadeville
Camp Hill
Surrounding lake communities

We reserve the right to modify our service area at any time. Delivery to areas outside our standard service zone may be subject to additional fees or may not be available.

3. Account Registration and Eligibility

3.1 Age Requirement

You must be at least 18 years old to create an account and use our Services. By creating an account, you represent and warrant that you are at least 18 years of age.

3.2 Account Information

When creating an account, you agree to:

Provide accurate, current, and complete information
Maintain and promptly update your account information
Keep your password secure and confidential
Notify us immediately of any unauthorized access to your account
Accept responsibility for all activities under your account

3.3 Account Termination

We reserve the right to suspend or terminate your account at any time for:

Violation of these Terms
Fraudulent or illegal activity
Providing false or misleading information
Abusive behavior toward our staff or delivery personnel
Non-payment or chargebacks

4. Subscription Plans

4.1 Available Plans

Plan	Monthly Fee	Delivery Limit	Service Fee Per Order
Starter	$55/month	4 deliveries	Tiered (see below)
Standard	$75/month	8 deliveries	Tiered (see below)
Premium	$95/month	Unlimited	Tiered (see below)
Concierge	$125/month	Unlimited	Tiered (see below)

Note: Monthly subscription fees are separate from service fees. Service fees are charged per delivery based on your order size.

4.2 Billing and Renewal

Subscription fees are billed monthly on the date you subscribe
Subscriptions automatically renew each month unless canceled
We will charge the payment method on file at the beginning of each billing cycle
Price changes will be communicated at least 30 days in advance
You are responsible for maintaining valid payment information

4.3 Service Fees

Important: In addition to your monthly subscription fee, a service fee is charged per delivery based on your order size. This fee covers personal shopping, quality checking, packing, delivery, and white-glove service.

Tiered Service Fee Structure (Per Order):

Order Total	Service Fee Per Delivery	What You Pay
$0.00 – $50.00	$2.00	Order total + $2.00 service fee
$50.01 – $150.00	$3.00	Order total + $3.00 service fee
$150.01 and above	$5.50	Order total + $5.50 service fee

Example: If your order total is $75.00, you will pay $75.00 (groceries) + $3.00 (service fee) = $78.00 total, plus any tip you choose to add.

What Service Fees Cover:

Personal shopping of your order at the store
Quality checking and selection of the freshest products
Professional packing and handling
Delivery to your door
White-glove concierge service
Payment processing costs

Service Fee Policies:

Service fees are calculated based on your order subtotal (before tip)
Service fees are charged per delivery, not monthly
Service fees are charged at the time your order is delivered
Service fees are non-refundable once delivery is completed successfully
Service fees may be refunded if you cancel more than 2 hours before your scheduled delivery
Service fees are waived for weather-related cancellations initiated by Lake Martin Delivery
All subscription plans (Starter, Standard, Premium, and Concierge) are subject to the same tiered service fee structure

5. Orders and Pricing

5.1 Placing Orders

Orders can be placed through our website or mobile app
You must have an active subscription to place orders
Orders are subject to product availability
We reserve the right to refuse or cancel orders in our discretion

5.2 Product Pricing

In-Store Pricing: We charge the same price you would pay in-store (no markups)
Prices are subject to change based on retail partner pricing
Sale prices and promotions are honored when available
Price estimates are provided but may vary based on actual in-store prices at time of shopping

5.3 Substitutions

If a requested item is unavailable, we will attempt to contact you for a substitution
If we cannot reach you, we will use our best judgment to select a comparable substitute
You may refuse substitutions upon delivery
You will only be charged for items you accept

6. Delivery Terms

6.1 Delivery Schedule

Deliveries are available 7 days per week, 9:00 AM – 8:00 PM
Same-day delivery available for orders placed before 5:00 PM
Specific delivery time windows will be confirmed when you place your order
We will notify you when your delivery is on the way

6.2 Delivery Delays and Cancellations

We strive for on-time delivery but delays may occur due to:

Weather conditions (storms, flooding, ice)
Traffic or road closures
High order volume
Unforeseen circumstances

We will notify you of significant delays. In cases of extreme circumstances, we may need to cancel or reschedule deliveries.

7. Alcohol Delivery

Important Notice: Alcohol delivery is not currently available through Lake Martin Delivery.

At this time, we do not have the necessary licenses to deliver alcoholic beverages. We are exploring the possibility of offering alcohol delivery in the future, subject to obtaining proper licensing and regulatory approval.

If you have questions about alcohol delivery or would like to be notified when this service becomes available, please contact us at [email protected] or (334) 854-0044.

8. Property Management Services

8.1 Property Manager Accounts

Property managers can create accounts to:

Manage multiple properties
Set up pre-arrival stocking services
Enable guest ordering capabilities
Track inventory and automatic restocking

8.2 Guest Orders

Property managers can authorize guest ordering for their properties
Guests can place orders via QR codes or property-specific links
Property managers are responsible for all charges related to guest orders
Property managers may choose to pass costs through to guests

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

LAKE MARTIN DELIVERY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

Your use or inability to use the Services
Unauthorized access to your account or data
Product quality, availability, or pricing issues
Delivery delays or cancellations
Any conduct or content of third parties

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM YOUR USE OF THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE PAST 12 MONTHS.

10. Dispute Resolution

10.1 Informal Resolution

If you have a dispute with us, please contact us first at [email protected] or (334) 854-0044. We will work in good faith to resolve the issue.

10.2 Governing Law

These Terms are governed by the laws of the State of Alabama, without regard to conflict of law principles.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

Posting the updated Terms on our website
Updating the “Last Updated” date
Sending email notification to active subscribers

Your continued use of the Services after changes constitutes acceptance of the modified Terms.

12. Contact Information

Questions About These Terms?

If you have questions about these Terms and Conditions, please contact us:

Lake Martin Delivery

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