Privacy Policy

Effective Date: February 9, 2026
Last Updated: February 9, 2026

Your Privacy Matters: Lake Martin Delivery (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our grocery delivery and concierge services.

1. Information We Collect

1.1 Information You Provide Directly

When you use our services, we collect information you provide to us, including:

• Account Information: Name, email address, phone number, delivery address
• Payment Information: Credit card details, billing address (processed securely through Stripe)
• Delivery Preferences: Delivery instructions, dietary restrictions, product preferences
• Order Information: Items ordered, quantities, special requests, delivery times
• Communications: Messages, feedback, customer support inquiries, SMS opt-in status
• Property Management Information: Property details, guest information, inventory preferences

1.2 Information Collected Automatically

We automatically collect certain information when you use our website and services:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, features used, time spent on site, click patterns
• Location Data: General location based on IP address, precise location if you enable it
• Cookies and Tracking: Session cookies, preference cookies, analytics cookies
• PWA Data: Offline storage, service worker activity, cached content

1.3 Information from Third Parties

We may receive information from third-party services:

• Stripe: Payment processing information, transaction status
• Kroger API: Product availability, pricing information
• Email Service Providers: Email delivery status, open rates

2. How We Use Your Information

2.1 To Provide Our Services

• Process and fulfill your grocery delivery orders
• Manage your subscription and billing
• Coordinate delivery logistics and schedules
• Communicate about your orders and deliveries
• Provide customer support
• Manage property management services and guest orders

2.2 To Improve Our Services

• Analyze usage patterns and preferences
• Develop new features and services
• Optimize our website and mobile experience
• Personalize your experience
• Conduct market research

2.3 Marketing and Communications

• Send promotional offers and updates (if you’ve opted in)
• Provide service announcements and important updates
• Send SMS notifications about deliveries (if you’ve consented)
• Share seasonal recipes and product recommendations

2.4 Legal and Security Purposes

• Prevent fraud and unauthorized access
• Comply with legal obligations
• Enforce our Terms of Service
• Protect our rights and property
• Ensure platform security

3. How We Share Your Information

We do not sell your personal information to third parties.

We may share your information in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who help us operate our business:

• Stripe: Payment processing (credit card information is handled directly by Stripe and never stored on our servers)
• Kroger API: Product availability and pricing data
• Email Service Providers: Transactional and marketing emails
• SMS Gateway (Grasshopper): Text message delivery (only if you’ve opted in)
• Hosting Providers: Website and database hosting
• Analytics Providers: Google Analytics and similar services

3.2 Business Partners

• Retail Partners: Store names and general order details to fulfill your orders
• Property Management Partners: Information necessary to coordinate guest services

3.3 Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal processes, court orders, or government requests
• Enforce our Terms of Service or other agreements
• Protect the rights, property, or safety of Lake Martin Delivery, our users, or the public
• Detect, prevent, or address fraud, security, or technical issues

3.4 Business Transfers

If Lake Martin Delivery is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4. Data Security

We implement reasonable security measures to protect your personal information:

• Encryption: All sensitive data is encrypted in transit using SSL/TLS
• Payment Security: We use Stripe’s PCI-compliant infrastructure; we never store credit card numbers
• Access Controls: Limited employee access to personal information
• Regular Security Audits: Periodic reviews of our security practices
• Secure Hosting: Industry-standard server security measures

Important: No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Privacy Rights

5.1 Access and Portability

You have the right to:

• Access the personal information we hold about you
• Request a copy of your data in a portable format
• Review your order history and account details

5.2 Correction and Update

You can update your personal information at any time through:

• Your member account portal
• Contacting customer support
• Emailing us at info@lakemartindelivery.com

5.3 Deletion

You may request deletion of your personal information. Note that:

• We may retain certain information as required by law
• Some information may be retained for legitimate business purposes
• Deleting your account will cancel active subscriptions
• Order history may be retained for tax and accounting purposes

5.4 Marketing Opt-Out

You can opt out of marketing communications:

• Email: Click unsubscribe in any marketing email
• SMS: Reply STOP to any text message
• Account Settings: Update preferences in your member portal

Note: You will still receive transactional emails (order confirmations, delivery notifications, etc.)

5.5 California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

• Know what personal information we collect and how we use it
• Request deletion of your personal information
• Opt out of the sale of your personal information (we don’t sell your data)
• Non-discrimination for exercising your privacy rights

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. For detailed information, please see our Cookie Policy.

7. Third-Party Links

Our website may contain links to third-party websites (social media, partner sites, etc.). We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will delete it promptly.

9. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (tax records, etc.)
• Resolve disputes and enforce agreements
• Support business operations

Retention Periods:

• Active Accounts: Duration of subscription plus 1 year
• Order Records: 7 years (tax and accounting requirements)
• Marketing Lists: Until you opt out plus 30 days
• Website Analytics: 26 months

10. International Users

Lake Martin Delivery operates in the United States. If you are accessing our services from outside the U.S., your information will be transferred to and processed in the United States. By using our services, you consent to this transfer.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the “Last Updated” date at the top
• Sending email notification to active subscribers
• Displaying a notice on our website

Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

Privacy Questions or Requests

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:

Email: info@lakemartindelivery.com
Phone: (334) 854-0044
Mail: Lake Martin Delivery, Lake Martin, Alabama

Response Time: We will respond to privacy requests within 30 days.

13. Specific Service Privacy Information

13.1 SMS Communications

For detailed information about our SMS/text messaging practices, please see our SMS Privacy Policy.

13.2 Property Management Services

If you use our property management services:

• Guest information is only used to fulfill delivery orders
• Property managers control guest data access
• Inventory data is kept confidential to your property
• We do not share guest information with third parties except as necessary to provide services

13.3 Payment Processing

All payment processing is handled by Stripe, Inc., a PCI-DSS Level 1 compliant payment processor. We never store your credit card numbers or CVV codes on our servers. For Stripe’s privacy practices, see stripe.com/privacy.

This Privacy Policy was last updated on February 9, 2026 and is effective as of that date.